Outage Alerts - Power Alert Service | CenterPoint Energy (2024)

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Enroll in quick, convenient power alerts Power Alert Service FAQs I tried to register my cell phone to receive text messages, but I never received a CONFIRMATION REQUIRED text message. I replied to the CONFIRMATION REQUIRED text message to complete my registration, but I never received a reply welcoming me to the Power Alert Service. I registered my cell phone to receive text message notifications but I haven’t received any notifications. Learn why you need Power Alert Service FAQs

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Enroll in quick, convenient power alerts

Whether you’re on the go or at home, the most convenient way to get notified about a power outage is with CenterPoint Energy’s Power Alert Service (PAS)*. Enjoy the convenience of up to 15 text, email or phone alerts. To enroll, simply login to My Account and select Sign up for Power Alert Service.

Manage your Power Alert Service

PAS stops sending outage alerts to you when you disconnect electric service at your old address. Follow these steps to start receiving outage alerts for your new address in greater Houston:

1. Log in to My Account.

2. Follow the on-screen prompts to link your electric account. You may be asked to provide your electric meter number to verify your service. Your 8-digit electric meter number can be found:

On the front or back of your electricity bill
On your electric meter below the display screen
By calling 713-207-2222, selecting your language preference, then pressing 5

3. If your electric account is linked, an action link will tell you to ‘Manage Power Alert Service.'

4. Select the action link and follow the on-screen instructions.

Step-by-step directions for signing up for Power Alert Service

Power Alert Service FAQs

If I move, can I still receive alerts at my new address?

PAS stops sending outage alerts to you when you disconnect electric service at your old address. Follow these steps to start receiving outage alerts for your new address in greater Houston:

If you already have online access, please log in to your My Account.
If you don’t have online access, please follow the instructions in the “How Do I Sign Up for the First Time?” section near the top of this page.
After you log in to your My Account, follow the on-screen prompts to link your electric account to your new address. You will be asked to provide the new electric meter number (found on your new bill or on the electric meter below the display screen) to verify service at your new address.

How does PAS work?

Power Alert Service helps minimize the impact of a power outage by sending free text*, email or phone call notifications when the power goes out. Regardless of where you are, you’ll get updates on outages and estimated restoration times.

Power Alert Service gives you and your contacts:

*Standard text messaging fees charged by your carrier may apply.

How can I add or manage alert contacts?

Add your spouse, children, caregivers, other family and friends to your Power Alert Service contact list so that everyone who should know about an outage will get alerts and updates. You can add up to five texts, five emails and five phone numbers, so add the alerts in the way that makes the most sense for the recipient.

How to add contact points

Select Manage Power Alert Service in My Account.
Expand Service Notifications section.
Select Add New Email/Mobile/Phone.
Select drop-down menu boxes, as needed.
Select contact points within each menu.
Select Save Changes at bottom of page.

Cellphone text enrollment: Cellphones will not receive outage alerts via text until each phone replies to the initial “CONFIRMATION REQUIRED” text message as instructed. Make sure each mobile contact you add to PAS completes the process! Standard text message fees may apply.

Power Alert Service is an important part of CenterPoint Energy’s award-winning Intelligent Grid.

*Standard text messaging fees charged by your carrier may apply.

Troubleshooting tips

Trouble registering or receiving notifications for the Power Alert Service?
Please try thetroubleshooting tipslisted below.

I tried to register my cell phone to receive text messages, but I never received a CONFIRMATION REQUIRED text message.

Verify that you entered the correct cell phone number by visiting the form below.
Contact your cell phone provider and verify the following:

That your device can receive “Premium” text messages
That your device can receive text messages from 386-71 and 821-04
That your provider has not blocked messages from 386-71 and 821-04

Try adding 386-71 and 821-04 as CenterPoint Energy contacts in your cell phone address book then repeat the registration process to add your cell phone number.
Please note that Google Voice numbers currently do not accept Power Alert Service notifications.

I replied to the CONFIRMATION REQUIRED text message to complete my registration, but I never received a reply welcoming me to the Power Alert Service.

Check to make sure that your phone does not apply an automatic signature (e.g., your name) to your out-going text messages. If you do have an automatic signature, turn it off and try replying to the CONFIRMATION REQUIRED message again.
Make sure that you replied to our CONFIRMATION REQUIRED text message within five business days (accounts revert to not registered after five days). If more than five days passed, repeat the registration process to add your cell phone number.

I registered my cell phone to receive text message notifications but I haven’t received any notifications.

Check with your cell phone provider to make sure that your text message subscription is active.
Make sure that you replied to our CONFIRMATION REQUIRED text message within five business days (accounts revert to not registered after five days). If more than five days passed, repeat the registration process to add your cell phone number.

Learn why you need Power Alert Service

Still have questions?

We'll help you get your outage alerts up and running. First, try using our troubleshooting guide. For account help that doesn't concern Power Alert Service outage alerts, visitManage Your Account.

Report an Outage

Report Outage

Outage TrackerPower Alert ServiceReportingStreet Light Outages

Outage Alerts - Power Alert Service | CenterPoint Energy (2024)

FAQs

What is the app that detects power outages? ›

NoPowerSMS - the app that alerts you to power outage.

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How do I report a power outage in my area? ›

If a utilities issue and you are in Los Angeles Department of Water & Power (LADWP) territory (City of Los Angeles), visit LADWP.com Outage Information page or call 1(800) 342-5397.

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How do I report a power outage to Centerpoint Houston? ›

If you need to report a power outage please call 713-207-2222 or 800-332-7143, or view our Outage Tracker for current electric outage information.

Read On ›

How do I report a power outage in Magnolia Texas? ›

Report an Outage

Stay at least 35 feet away and call 713-207-2222.

See Details ›

Is there an alarm to tell when the power goes out? ›

Power Failure Emergency Light & Alarm is a compact, ergonomic device that plugs into any 120-volt outlet or power strip. In the event of a power outage, it emits a pulsing alarm tone and activates a bright LED light for safety.

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How do I make sure my power is off? ›

Turn the power in the circuit off, selecting it on the electrical panel with the circuit breaker. Verify that the power is off by placing the voltmeter on the two output points at the bottom of the circuit breaker. The voltmeter will show that there is no voltage if the light does not light up.

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How long can a fridge go without power? ›

As the USDA notes in Keeping Food Safe During an Emergency, your refrigerator will keep food safe for up to 4 hours during a power outage. Keep the door closed as much as possible. Discard refrigerated perishable food such as meat, poultry, fish, eggs, and leftovers after 4 hours without power.

How long do most power outages last? ›

Outages typically last 1-2 hours.

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What to do if there is no electricity in my area? ›

Your local network operator manages the electricity wires in your area.

Call 105 free from your mobile or landline to get straight through to your local network operator's emergency number.
Go to your local network operator's website to report or track the power cut.

Get More Info ›

How do I check the status of my power outage in Texas? ›

You can report a power outage or check the status of a previously reported power outage via our online reporting tool. You can also call us at 888.313. 4747. If you have signed up for My Oncor Alerts, text OUT to 66267 (ONCOR).

How do I find power outages in Houston? ›

You can find this information on the Power Outages page, which is available on CenterPoint Energy's website. This page gives customers the latest information about outages, including where the outage has occurred, how many customers are affected, estimated restoration times, and more.

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Who to call when power is out Texas? ›

Who Do I Call for a Power Outage in Texas?

Utility (TDSP)	Report Outage	Website
CenterPoint Energy	1-800-332-7143	Outage Tracker
ONCOR Electric Delivery Company	1-888-313-4747	Outage Tracker
Texas-New Mexico Power	1-888-866-7456	Outage Tracker
AEP Texas	1-877-373-4858	Outage Tracker

1 more row

May 12, 2024

Tell Me More ›

Can my electric be shut off in Texas? ›

UNDERSTANDING ELECTRICITY DISCONNECTION RULES IN TEXAS

And if a customer cannot pay their bill on time, amongst other violations of their service contract, the provider has the right to shut off their electricity service.

What to do in a power outage Texas? ›

What You Should Do During a Power Outage. Keep all refrigerators and freezers closed to preserve food and use coolers full of ice if necessary. If you plan to use alternative power sources, install carbon monoxide detectors with battery backup in your home.

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Why does the power keep going out in my area? ›

Why Do Power Outages Happen? There are two main reasons that power outages occur: 1) because of damage to or failure of some part of the electrical system; 2) as a preventative measure to protect life and safety.

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What is the power app on start property? ›

The OnStart property runs when the user starts the app. This property is often used to perform the following tasks: Retrieve and cache data into collections by using the Collect function. Set up global variables by using the Set function.

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Is there an app to see how much electricity you use? ›

Emporia Energy stands out as a comprehensive energy monitoring app designed to provide users with real-time insights into their electricity usage. Its intuitive interface offers detailed consumption breakdowns, cost projections, and customizable alerts, empowering users to take control of their energy usage.

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Does Ercot have an app? ›

Stay Informed

Monitor current and extended grid conditions on ERCOT dashboards. Download the ERCOT mobile app, available in the Apple App Store and Google Play.

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How to know if power is out remotely? ›

For example, today's Wi-Fi routers may have a mobile application where you can set up notifications about the Internet turning on and off. Also, if you have any smart home device, such as a light bulb or socket, you can try turning it on remotely. If it responds, everything is OK, and there is electricity at home.

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