Support Resources and Student Handbook (For Add/Drop, No Show, and Withdrawal Policies)
The Student Handbookwill have detailed information for students on the Drop/Add, No-Show, and Withdrawal Policies.
Most support resources can be found by using our Coastal Pines Technical College Website: www.coastalpines.edu
There are handy dropdown menus like theMyCPTCdropdown on our website that have many of the commonly used links for students. Students can click the link to apply for scholarships and get important informationfrom our website.
If you are looking for ourBookstore, our friendly staff are here to help. Please remember to bring a copy of your student schedule from Banner when purchasing textbooks and supplies.
Technical Support
For Blackboard Technical Support, please submit a Helpdesk Request Form.
Technical support resources can be found under MyCPTC, in our Blackboard LibGuide, and in our Tech Help LibGuide.
The compatible web browsers for Blackboard are Safari, Mozilla Firefox, and Google Chrome.
To easily clear cookies and cache in Google Chrome: The Clear Browsing Data window will appear when you use the keyboard shortcut Ctrl+Shift+Delete while in Google Chrome. Change the Time Range to All Time or Beginning of Time.
If you are looking for our Bookstore, our friendly staff are here to help. Please remember to bring a copy of your student schedule from Banner when purchasing textbooks and supplies.
Password Troubleshooting
The default original password with your date of birth CptcMMDDYY should be changed when you gain access for security purposes. Your student password expires periodically based on a schedule set by the CPTC IT Department with notices sent to school email.
Please Note that the Self-service option will only be usable if a student has logged into their CPTC email through Okta single sign onpreviously and set up multi factor identification information. When logging in to Office 365 for the first time, students are prompted to provide two forms of verification. such as a text, phone, or the Microsoft Authenticator app.
Password Reset Options- also see MyCPTC Student email & Logon guidance.
1. Use theOkta Self Service Password Reset. This only works if you haveset up your Office 365 email accountauthenticationbeforeyou need a reset.
2. Reset within student email account settings or on a CPTC campus computer by using CTRL+ALT+DEL keyboard shortcut to access the change password feature.
3. Submit aHelpdesk Request Formdirectly from theBlackboard Loginpage to contact our Distance Education department. Expect at least a 24-hour wait.
4. Reset in person at aCPTClibrary duringlibrary hours. Current photo ID is required. No exceptions.
5. Contact Student Affairs at any CPTC campus during office hours. Students who need their accounts reset at any location should contact Student Affairs.
If you still need help- You may have a faculty or staff member submit a ticket on your behalf to contactCPTC's IT department. An IT ticket can be submitted on a student’s behalf if a recovery phone number for O365 needs to be cleared or if the user account needs to be checked. Expect at least a 24-hour wait and to be asked to provide details. If changes to address, name, or other “directory” information is needed, students can contact a member of Admissions to have their information changed in Banner. If you do not change your password before it expires, you will be locked out of all systems until a staff member unlocks your account.
Password Minimums- The new password you create must be 8 characters long. It must contain all of these characteristics:
- a capital letter
- a lowercase letter
- a number
- a special character (such as @, #, $, %, or !).
- You may not use a previous password or parts of your name.
For Fully Online Courses, please see our Respondus LibGuide or our Respondus Quick Start Guide
