Exploring Employee Center - Product Documentation: Vancouver (2024)

Employee Center portal is a unified portal that helps connect systems across the enterprise to one destination site that provides a simple and centralized experience for employees with easy to configure\n options.

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Employee Center is a ServiceNow Store application that is available to all customers by default.

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Employee Center is one portal that is packaged as two separate store applications.

Employee Center: Multi-department service delivery that enables employees to report issues, request items or services, find service-related answers, and complete to-dos. This application and its capabilities\n are available to all customers by default.
Employee Center Pro: Application that extends the standard Employee Center capabilities along with employee communication and engagement. This application is used to enable employees to stay informed on news and events and find cross-enterprise answers. This\n application requires additional licensing.

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Employee Center and Employee Center Pro home pages

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Employee Center application provides best in class portal home pages with widgets that provide an employee-centric portal experience. The application has two default home pages for two separate subscriptions.

Employee Center - ec_home
Employee Center Pro - ec_pro_home.
Note: Employee Center Pro is separately licensed and must be installed after purchase.
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Employee Center Pro extends the standard Employee Center capabilities and provides additional features, such as.

Actionable, targeted campaigns
Enterprise search
Employee communities

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Employee Center and Employee Center Pro functionalities

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While Employee Center gives you a multi-department and extensible service delivery experience, Employee Center Pro is the ultimate employee destination site. Employee Center gives you a modern self-service experience with curated content discovery. Whereas, Employee Center Pro provides tailored and personalized experiences with targeted communications, enterprise search, and integrated external systems.

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Curated Experiences

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Curated Experiences drive the employee-centric discovery experience across the portal. It offers a combination of widgets and portal pages that use a unified content taxonomy to drive content experience based\n on the employee needs. For example, you can have HR, IT, Legal, and Workplace pages as part of the same portal. Curated Experiences is also available on Now Mobile app to provide an enhanced content discovery experience. For more information, see curated-exp-config.html.

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Unified browse

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Delivers a unified content view for requests and articles that are associated to the topic and its child topics. A portal admin can feature any content under this feature.

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Content Experiences widget (Employee Center Pro)

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Content Experiences widget is designed to support multiple content types, such as banners, announcements, videos, and events. It can be easily configured and adjusted to different layouts. This widget also acts\n as the unifying interface for multiple content types and announcement configurations for all shapes, sizes, and spaces on a given portal page. For more information, see Campaigns for Content Experiences.

Figure 1. Content Experiences widget\n \n \n

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Integration-powered capabilities (Employee Center Pro)

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Access all your applications from a central location with a single click with App Launcher. View the entire list of both single sign-on (SSO) and non-SSO applications in one place. You can access the applications from the Employee Center home page widget in context from dynamic topic pages and through search. For more information, see App Launcher.

Figure 2. App Launcher\n \n \n

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Enable the approver with precise information to make informed and prioritized approvals. Improve productivity with a unified approval task list where you can manage internal and external approvals in one location. For more\n information, see Use approval experience.

Figure 3. Tasks and approvals\n \n \n

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Content recommendations

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Get the most relevant content like Knowledge Base articles, Service Catalog items, and Learning content chosen for you by popularity or by ML-based user metrics.

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Content Publishing (Employee Center Pro)

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Content Publishing allows you to create and publish a variety of content including rich content, news articles, tasks, notifications, surveys, and social media messages. Leverage reusable components, scheduling content, creating\n organization charts, and demo portals with Employee Center Pro. For more information, see Content Publishing.

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The Rich Content Editor enables content managers to create HTML-based content for the Employee Center Pro topic and portal pages using a visual drag-and-drop interface. For more information, see Rich Content Editor.

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The employee news experience comes with a dedicated New Center page, news article view page, and a News Feed widget. The news article content type combines content creation features from the Rich Content Editor with publishing\n methods that enable high volume content publishing to the portal and Now Mobile app to keep employees updated on company news and announcements. For more information, see News articles.

Figure 4. News experience\n \n \n

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Enterprise search (Employee Center Pro)

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Utilize the enterprise AI-driven search that enables employees to find critical information like leave balance, improve content discovery with search on topic pages and learning-based recommendations for self-solving minor\n issues, accessing and using SharePoint Online Search Connector with Employee Center Pro. For more information, see .

Figure 5. Search results on the SharePoint Online Search Connector\n \n \n

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Employee Forums (Employee Center Pro)

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Employee forums help your employees connect, engage, and collaborate with each other effectively. Use Employee forums to share business information, promote employee engagement, encourage ideas and feedback, and to give your\n employees a voice.

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Employee Center Pro Kiosk

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Employee Center Pro Kiosk enables all the deskless workforce with simplified access to information and services for self-serve and improved productivity.

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Using the kiosk portal, deskless workers can manage their time off, schedule, and requests. For more information, see Employee Center Pro Kiosk.

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