Comcast Hours
By dsl_admin November 26, 2013 Internet / Cable 62 Comments
Comcast Business Hours
Comcast is one of the largest providers of home phone service, Internet service as well as cable service. The company currently provides service to millions of customers across the United States. If you need to reach out to the customer service department, you can do so by email, traditional mail, by phone or through social media.
Comcast Regular Business Hours
- Weekdays: The hours of operation are based upon the location of the Comcast retail store. Typically, the customer service department is open Monday through Friday 8:30am to 7pm, local time. In the event a holiday falls on a weekday, the customer service department is closed for the day. You may notice the hours are adjusted the day prior to and the day after the holiday. The technical support team is available 24 hours a day, except holidays.
- Weekends: The customer service department is open on Saturday 10am to 6pm, local time. The customer service department is closed on Sunday. The technical support team is available 24 hours a day, except holidays.
Comcast Holiday Hours
Comcast is closed o major holidays. The major holidays observed include:
- Thanksgiving
- Christmas
- New Year’s Day
- Martin Luther King Jr’s Birthday
- George Washington’s Birthday
- Memorial Day
- The Fourth of July
- Labor Day
- Columbus Day
Veteran’s DayAt times, the customer service department may adjust hours of operation prior to and after a holiday.
Comcast Special Event Hours
The website does not offer information relating to special events. You may need to contact the customer service department for additional information relating to hours of operation in relation to special events.
Contacting Comcast to Verify Business Hours
- Phone Number: You have the opportunity to reach out to the customer service department at 1-800-266-2278 or the corporate headquarters at 1-215-286-1700 during regular business hours. You can use the customer service hotline to reach the technical support department after hours.
- Email Contact: Customers can reach out to the customer service department by email [+]or the customer feedback form [+]on the website. When sending a message, you will receive a response if you send your message during regular business hours. In the event the customer service department receives your message after hours, a customer care agent will reply the following business day.
- Mail: Send you correspondence to the customer service department here: Comcast Corporate Headquarters One Comcast Center Philadelphia, PA 19103
- Social Media: Customers can connect with the customer service department on the Google+ [+]page, the YouTube [+]page, the Facebook [+]page or the Twitter [+]page. If you post a message during regular business hours, a customer care agent will reply within 12 hours.
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62 Comments
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L. Bow,am
Comcast has the worst customer service ever! The new commercials will not win back anyone’s confidence since currently while running these commercials you continue to “screw” you current customers. Switching to the dish…….
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Lynn Barker
Just left Dish. It doesn’t get any worse than they are.
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Ricky
Comcast goes up every month after the 6 month bill or however long your contract is, I don’t like it at all I only like the Internet service but they put you in a “so called plan” my bill is 140 & I only use the internet for my game system …. way too high for 1 box and bundle Plan
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Linda Pausz
I am so disappointed with comcast we pay so much money and can’t watch the tv because it jumps around and the phone don’t work half the and the internet .
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James Hamilton (9046278058)
I have been trying to contact comcast for the last few days to cancel a trial upgrade of $99.00 for 30 days for our tv and internet. My wife has called on two occasions to cancel this subscription, only to be told she is unable to do so as her name is not on the account! which i hasten to add did not seem to be a problem when we set it up! she was told I would have to contact you myself to do this but as i work 6 days a week until 10pm at night is problem, which my wife informed you of, only to be told this is no problem as you are available 24/7! this seems to be also untrue as when i tried to call you last night the office was closed!!! and also closed today! because of a “holiday”!We are now in the unfortunate position of wanting to end our free subscription, but unable to do so as there is no one to contact! I would greatly appreciate your help in this situation as we do NOT want to be charged for this “free trial” due to the fact we were unable to contact you.
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esl_corp@cable.comcast.com
To whom it may concern,
I would like to know the hours you are open to drop something off at your Hammond, IN office on 169th St. Please let me know. My name is Lynn RixReply
Jason Suthard
your recording that says you are not open does not say WHEN you are open.
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alex
What about black friday
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Jeff
THE WORST CUSTOMER SERVICE EVER! I WAS LIED TO FOR HOURS OVER TWO DAYS ON A PROBLEM THAT COMCAST CAUSED!! ” SUSAN” FROM MEXICO CITY SUPPOSABLY THE SUPERVISOR OF SUPERVISORS IS A FLAT OUT LIAR AND I CALLED HER OUT ON HER LIE SHE WAS QUICK TO TRY AND HANG UP WITH ME BUT I WOULD NOT LET HER OF THE HOOK I STILL HAD QUESTIONS FOR HER BUT SHE REFUSED TO ANSWER ME!!
COMCAST DOES NOT CARE ABOUT THERE CUSTOMERS THEY JUST WANT YOUR MONEY AND FOR YOU TO OBAY!! ITS A MONOPOLY DONT USE THERE SERVICE IF NECESSARY!!!! JEFF FROM WA…Reply
Brenda rozek
What are the hours of the comcast in laurel ms.
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Brenda rozek
Hours on christmas eve
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Rhoda Cuerdo-Ratto
All I can say is that Xfinity is one of (if not THE MOST) shisterey businesses I’ve encountered in a very long time. These representatives are nothing but liars and crooks!! They’ll say anything they think you want to hear…present you with these “deals” and just about give you a coronary when you receive the bill!!!! It’s trrue, all they want is your money. All they’ll do is steal from you and when you attempt to call them on it, there’s absolutely nothing you can do! Swindle you for commission!! Why stick with them and their false promises???!! If you’re thinking about going with xfinity comcast…DON’T!!! Unless, of course, you have hard earned money you don’t mind STOLEN!!!
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Sandra P. Coombs
I’m surprised that Comcast gets so much negative customer service comments. Comcast need to make their services more satisfactory to their customers.
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Anon
All of y’all are saying this internet company sucks than witch is the best
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Bill
When does the store close on Saturdays on Oxford Valley Rd in Langhorne Pa
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shelly clay
This cable company should be put out of business. No customer service skill. And when you call you can wait up to an 1hr for a non speaking american to drop on and to try to get you to understand what each other is saying…lol which is what has me out rate…I get home from work to no signal for the sec. Time with this being My first mo. Of service. I need Verizon. Why dont you service my new neighborhood..WHY oh WHY??? Next time I move It will have to be where Verizon Is servicing.. Die Comcast !! I had a better signal with a conveter box… Still on hold good nite
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Sasha
Verizon is owned by Comcast now so if you join Verizon you’d still be with Comcast!
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Tab
Verizon is not owned by Comcast…stop lying. Comcast is with NBC.
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Mike
Your so wrong look it up , did any of the people graduate from high school because non of you know how to spell
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comcast is a consumer bully
All I want is to get in touch with customer service to cancel this horrible service. I have been living in Chicago, Illinois for over 3 months and I an still be charged for my Texas account. And then I constantly receive past due notices. I have been calling comcast for over 2 months non stop and the calls are constantly dropped. This is ridiculous how comcast treats their customers. Comcast has a monopoly with my apartment complex so they don’t care if we suffer.
M. Bryant
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amere Harville and tia davis
Want new service but I believe a mistake was made n entering ss# because I never had service and shouldn’t have a deposit.
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steph
I have never experienced such bad customer service in my life. You switch and that is not better either. I really think all these cable companies are out to get your money and they will tell you anything to achieve those ends and after they have you as a customer, Watch out!!! Absolutely horrible
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msmonieiam
Comcast is aweful. I got the bundle for 119 but my bill is always 150 – 170 a month. I called to see why and the rep just kept telling me he could offer me a bundle for 109 but the kidding part it my bill would be the same. No help at all and by the end of my call still hadn’t answered me to why if I have the bundle to I see a hi speed internet charge? Worst worst customer service ever. If I had other options I would most certainly switch…
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Dr. Feelbad
I have been waiting for three weeks to get cable. Still no cable. I had a service tech, he said he came but the dogs didn’t bark. Says he is not gonna come back or wait but we wait in line and on the phone for hours. I hate them.
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Alex
I think Comcast should get 5 STARS for the most lies they tell their customers. 4 times they told us we will get $20 inconvenience fee for interrupted services. We never got it.Boxes break down once a month. When you go to exchange them and ask why this break down so consistent. The only answer is refurbished. Without any further interest. I hope that all of Comcast employees go to the same restaurant that operates on the same principles that they follow. What a big farce.
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schalk
I agree. When i picked up my new boxes they told me i didnt have to wait in line in order to get a receipt when i came back to turn in the old boxes, without a receipt they will continue to charge for the old old boxes. I went there today and was told i had to signn in and wait, 15 people ahead of me means 2 hrs. Then sbe told me i could go down the street to ups store and turn it in there and they would give me a receipt. I said please admit to me that this is one of the stupidest things you ever heard…she agreed and i left. Still have the boxes. Yes there is no customer service with Comcast xfiniy or whatever they want to call themselves. Stealers and liars all the way around.
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Cindy Jones
Customer service…Ha! When you can get assistance maybe. They have had to come to my house every year for the past 10 years. Once they come they have to come several times! Of course, they continue to charge full price. I would like to star in one of their service friendly commercials!
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Rimma
Let’s get Comcast out of business. Start spreading the word that they are horrible!!! That’s the only way to get the attention of the higher ups. Their customer service sucks. Their installers never show up. I can go on and on and it’s about a business account no less. I’m so done with them.
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Paulson Mondesir
I used to have Verizon for a decade by the time I used to live in NY but when I moved Pennsylvania,I met a guy that worked for comcast he told everything about and I asked him do you have international calling plan and he told yes that was a lied .they sent me a bills for $1790 I keep on calling them everyday about my bills they told I have to pay them. .let’s we all come together to take them to court.
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many
Comcast sucks big time loyal customer for 4 years and charge me for tech service.
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Dwight
I dont want to even get into the why I hate Comcast , just believe me when I tell you “THEY SUCK” , stay FAR AWAY from this company if you have the option to do so… I would have never in my life gave them my money for service I have to keep calling to complain about. A customer since September and Im running for the hills from them. Im ready to go back to the damn stone age , so I could hit them with it
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Howard J
Comcast has the worse customer service in world I can’t understand the none English reps they got please help the consumers.
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VERNA Snedacar
Lets boy cot them
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d
Comcast sucks how can I cut my cable off for not pay u a month in advance. My bill was 400 because they added on all kind of charges gotta be a better way.
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Joanne
I am wanting to change my service to another provider for real they are to expensive and you can not get any free tech help not even on phone they will not help set up my fax and printer to be the least problem I got to set up their equipment
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Cara M
5 days without phone, Internet or cable TV. I have spoke to someone every day. On Friday a supervisor was going to make sure my ticket was expedited and assured me someone would be out Sat. I called Sat to confirm. First call – the rep confirmed that. 2nd call, the rep & supervisor said they didn’t know when dispatch could expedite. Today is Sunday (5 days out of all services) and they still haven’t been able to confirm anything sooner than July 16 which is 4 more days. This is inexcusable awful service. ATT Uverse is now scheduled for Wednesday. If Comcast can’t get here in less than 9 days they will never have my business again.
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C slaveski
I have contacted Compass on wed.& again on Thurs. We had a lengthy conversation with person but to no avail.We were not able to get reconnected. So the very best they can do is come on Tues. to see what they can do.
Now I am not happy about this. I tried to explain that we are senior citizens and also my husband is pretty much house bound and Uses the TV for entertainment. We have to wait 1week for customer service. We are looking into alternative plansReply
Carolyn
Let me tell you what I been threw they took $570.out of my Cirdet Card and 2 payments weren’t applied to my account..They turn me on while my account is being investigated then shut me off the same day.Now they are saying my bill is over 1,000 are you kidding me!!!!I live in Illinois and they promise someone would contact me and they never do..I been Robed of $570. Dollars I faxed my Cirdet card bill statements to them they claim they never got it. I recive text messages when a Bill gets deduckted from my Cirdet Card..I have proof payments were taken out and they still shut me off call me a liar saying I never paid them when I did!
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Fritz sanon
The world worst customer service i mean they just don’t give a sh*t 45mn on hold before someone pick up the phone to tell you they don’t work for that department and put you back on hold for another 45mn f*cking terrible
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Fritz sanon
They too big i don’t think we can get them out of business but something got to be done paying customers should not be treated like this…that just not fair
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Joel Reid
I remember when they broke up Ma Bell because they were so big you couldn’t get anything done with them. But it worked because now there are so many phone services. They need to break up BIG CABLE! We would all benefit. We would have Cable Wars! Prices would be $20 a month for everything! What a dream!
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Rusty
This what happens when you choice of provider is limited and our internet/cable industry is rules by an oligarchy.
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Diana Moore
I am looking for another service, I am so tired of my internet not working, my phone service not working, and the constant increase in my monthly bills. I was given a price for my monthly bill the first month is was what the guy told me, now today I rec’d my invoice and it went up $20.00. A month later, it is robbery, plus you pay to watch the same movies over and over, and shows in the evening that are anything but entertaing. I agree with the above comments, getting someone to answer the phone is the worst, and all the button you have to push to even get a real person is ridicules. Comcast is the worst customer service for a business. I would NOT recommend Comcast.
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Judy
I have had the worst customer service of my life with Comcast. I have never been treated so badly by a company that gets a whole bunch of my money every month. They quote you one price on the phone and when you get your bill it is at least 20.00 higher. I left them and went to Dish and they were even worse if you can believe it. It is so sad that they care nothing about their customers. I guess they don’t have to what other choice do you have?
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Barry
U said Comcast was the worst ever in your life but then u said dish was worse I’d bet nether were really that bad it’s most likely you !!!!
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David Taylor
I was without service for two months due to a technical issue. Comcast told me they would adjust my bill for that period. Still haven’t received any discount, instead the doubled my bill instead.
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Sarah Jenks
I have been on hold for 32 minutes! Seriously???
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Brittany
Cable and internet were installed Sunday and worked fine. Monday morning they didn’t work at all. Comcast will be out Friday to fix it. There’s not charge to me if they determine its their fault its not working. Curious as to how it could be my fault there’s reception one day and none the next. Said I wasn’t paying for the week I have to go with out it. Was told if its not their fault its not working I will have to pay for service I never received.
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Shativia Smith
I have been on hold for a hour are you kidding
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Barry
Don’t call then
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Robert
I have some old equipment to return and I wondered what the service center hours would be on Christmas Eve. Christmas Day hours were not in question. Hours were indeed listed, but also with the caveat that shortened hours were possible. So I called the 1-800 number that I was directed to use to find the answer. After identifying me by my phone number, I was asked to identify the reason for my call, to which I replied ‘holiday hours’. Ms. Robot then said ‘OK, putting service on hold’. When I failed to confirm that action, I was asked to choose from options like Resume Service, Move Service, Billing & Payments and Technical Support. Oh jeez, I’m trapped. When I failed to clarify, I was told to use my touch-tone keypad to press 1 for Resume Service, press 2 for Move Service, etc. (I am becoming more deeply trapped with each question). So I pressed zero – not a viable choice – to speak with an agent. Suddenly I was hopeful. But first, I was told, I had to choose among Technical Support, Billing & Payments and Other Options. Wow, selecting Other Options, I knew that live voice was only a few clicks away. But then Ms. Robot asked if I was moving, adding services…..
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Jack
Jack Comcast customers service is the worst I recently upgraded to HD cable and it took a total of 5 HD boxes and 2 visits from a tech ( who were excellent ) to get the issues resolved which should have handled over the phone 2 supervisor were to call me back which they never did, being in customer service if I ever told a client that I would call them back and did not I would be fired I’m also tried of having to speak with half way around the world bring jobs back to the United States of America
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Darcy
I had my service disconnected on Christmas. No internet, no phone, no tv and kids coming over. I tried calling of course they were closed Sunday and Monday. I had just given them 247.00 out of my checking account. When Tuesday got here I called and after being on hold for 57 minutes, I was told I was supposed to pay 247.80. So they shut me off for 80 cents! Well, they turned it back on and here it is New Years day and it got shut off again. And being a holiday I have to wait til Tuesday to talk to anyone. Comcast is the worst customer service I have ever had. They charge way too much, and are so rude. Does ANYONE at Comcast know anything?
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Barry
Well pay your bill
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Ken M.
Have had Comcast for 11+ years. I have no complaints, maybe 5 or six true outages during that time. Great, helpful customer service. Had some signal problems once, tech arrived within 15 minutes of scheduled time, spent several hours re-routing and re-configuring to get signal. Monthly bill has gone up but no more than the other providers out there. Every two years they put me on a new promotional program when I inquire, no contract, no commitment. Actually called me one time and reduced my monthly rate. I must be in the “good Comcast” area based on the whining above. Internet speed is unbeatable. Network programming (premium and other) are mediocre at best but the same as everybody else’s.
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Gmm
Obviously you must work for comcast cause your the only one of all these reviews that thinks comcast is great
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Ken
Worst company I have ever dealt with. Customer no service.
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This is Chad Hill from Chicago Illinois, and I want to know do comcast xfinity get the pursuit channel, and if concatenation does how come it’s not in my service?
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I never had any major problems with my service except the 2 times some channels wasn’t tuning correctly and got a blank screen. Fixed itself the next day. Every company bills goes up so why complain about the bill when every 2 years you can jump to any other cable company available in your area? You have choices so move on to the next. Oh and I’ve had FiOS and RCN, Customer service there aren’t any better…
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Not everyone has the choice of another company every two years. And people complain because you get less for more money, or it cost more to get the same service they offer to new customers for a fraction of what they charge existing customers. And some people live based on a budget.
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Sterling Harris
Comcast is a very greedy company. Also they never stick to their word!
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